Approval Process

Instrument Approval Program

Searching for a new instrument or bow can at times become an overwhelming experience. At Robertson & Sons, we work diligently to ensure that your search is as smooth and relaxed as possible. Our sales staff is experienced in performing as well as teaching and will listen carefully to your requests when assisting in your search for the perfect sound.

In the event that you are unable to make a trip to Albuquerque, instruments and bows can be shipped to you via FedEx, UPS or Air Freight for your evaluation. In most cases, we can cover the expense of shipping to you. We provide full coverage insurance for the approval period but require that you pay the return shipping cost for what you do not purchase. Approvals for any of our instruments or bows are for one week. Call our Sales Team anytime to set up an appointment.

Return Shipping Instructions

All instruments and bows received on approval that will not be purchased must be returned to Robertson & Sons via UPS 2-Day or Fed-Ex 2-Day Shipping. It is not necessary to purchase any additional insurance for step-up or upper level instruments or bows as they are covered under our policy until purchased. Given the high-value and rare nature of most of our products, please don't hesitate to call our office for further instructions regarding the return shipping process.

RENTALS

If you are shipping your rental instrument back to us, please make sure to insure your instrument for the full purchase amount. Call our office to get the exact value.

Please ship your rental instrument through UPS Ground. DO NOT send your instrument back through the US Mail. You may download our Shipping Instructions for a checklist on how to pack and ship your instruments correctly. Call or email Shipping Manager Angelo de Jesus if you have specific questions.